CAQA Luxe Hair and Beauty
CAQA Luxe Hair and Beauty is a multi-site personal services business offering hairdressing, barbering, beauty therapy, skin treatments, nails and make-up to clients across Melbourne and Geelong. The flagship South Yarra site combines a twelve-chair salon with a six-room beauty and skin clinic. The Geelong site runs a traditional barbershop alongside an express cut and colour salon aimed at commuters and students. Luxe serves walk-in clients, regular colour clients, bridal and event parties, corporate grooming accounts and referral clients from a partnering dermatology practice. Its retail counters carry professional haircare, skincare and cosmetic ranges that sit behind every service the team delivers.
The business is organised into six departments: the hair salon, the barbershop, the beauty and skin clinic, reception and client services, retail and stock, and salon operations and compliance. Sites open six days a week from 8:30 am, with late trading on Thursday and Friday evenings until 8:00 pm. Stylists and therapists work rotating rosters built around a Tuesday to Saturday core, and the Richmond training salon runs supervised apprentice and student floors on Wednesdays and Saturdays. Each site has a floor leader responsible for the daily run sheet, the appointment book, stock counts and end-of-day reconciliation.
Luxe registers each site with its local council as a hairdressing and beauty premises and follows the infection control guidelines issued under public health law. Reusable instruments are cleaned and sterilised to the Australian Standard for office-based reprocessing, single-use items are never reused, and skin penetration procedures follow a documented consent and aftercare pathway. Chemical services run on a patch test rule, a hazardous chemicals register and manufacturer safety data sheets held at each colour bar. Quality is tracked through client consultation cards, redo and complaint records, mystery shopper visits and a monthly compliance walk led by the Operations and Compliance Manager, with findings actioned through the team meeting.