For trainers and assessors
How to use CAQA Luxe Hair and Beauty with your students, what is included, and the mapping to the Hairdressing and Beauty Services Training Package.
One simulated business, ready for assessment
A complete fictional employer
Public site and staff intranet for one business in the industry, with its history, services, values, locations, six departments and ten named roles. Everything is fictional and labelled as such on every page.
14 controlled documents
Policies, procedures, forms, templates, a register and a plan written in controlled-document style with document codes, owners, versions and review dates. Forms and templates are fillable on screen and print to PDF.
5 working systems
Record-keeping apps with realistic seed data: table, card and board views, add, edit, delete, search, filter, CSV export and a one-click reset. Records are stored in the student's browser, so every student starts from the same seed data.
Inbox, notices and calendar
Eight work requests from managers and colleagues that point the student at scenarios, documents and systems, a notice board, and a business calendar the student can add to.
8 assessment scenarios
Role-based workplace tasks at Entry, Intermediate and Advanced level, each with context, brief, task checklist, deliverables, linked documents and systems, assessor notes and a printable evidence summary.
Mapping to current units
Every scenario is mapped to current units of competency and qualifications on training.gov.au for this training package, so trainers can align tasks to their own assessment tools.
A typical delivery pattern
- Orient the class. Walk students through the home page, the departments and the people so the business feels real before any task begins. Ask them to read About this simulation.
- Assign roles. Students sign in as the role a scenario names (or one you choose). The choice is stored only in their browser and shapes the greeting, inbox and evidence summary.
- Issue the work request. The inbox message for a scenario reads like a real instruction from a manager. Students open it, follow the link to the scenario and read the brief.
- Work in the systems and documents. Tasks tell students which policy to apply, which form to complete and which system record to create or update. Forms print to PDF; systems export CSV.
- Collect evidence. The scenario page ticks off tasks and prints an evidence summary listing every record the student created or changed, their notes and the units mapped. Combine it with your own observation checklist and questions.
- Reset between cohorts. Each browser starts from the same seed data. A reset on the About this simulation page clears everything a student did on that device.
Scenarios mapped to current units
Codes and titles were taken from training.gov.au on 10 September 2026 (Hairdressing and Beauty Services Training Package, release 5.0, developed by Service and Creative Skills Australia). Mapping shows which units a scenario gives evidence towards; it is not a substitute for your own assessment mapping.
| Scenario | Level | Units of competency | Qualifications |
|---|---|---|---|
| Open the salon and run the front desk Reception and Client Services | Entry | SHBXCCS009 Greet and prepare clients for salon servicesSHBXCCS007 Conduct salon financial transactionsSHBXIND003 Comply with organisational requirements within a personal services environmentSHBXIND005 Communicate as part of a salon team | SHB20216 Certificate II in Salon AssistantSHB30416 Certificate III in Hairdressing |
| Set up the basin area and colour bar for a heavy colour day Hair Salon | Entry | SHBHBAS001 Provide shampoo and basin servicesSHBHIND001 Maintain and organise tools, equipment and work areasSHBXWHS003 Apply safe hygiene, health and work practicesSHBXCCS008 Provide salon services to clients | SHB20216 Certificate II in Salon AssistantSHB30416 Certificate III in Hairdressing |
| Respond to a skin reaction after a waxing service Beauty and Skin Clinic | Intermediate | SHBBHRS010 Provide waxing servicesSHBBINF002 Maintain infection control standardsSHBXWHS003 Apply safe hygiene, health and work practicesSHBBCCS005 Advise on beauty products and services | SHB30121 Certificate III in Beauty ServicesSHB40121 Certificate IV in Beauty Therapy |
| Plan a colour correction for a walk-in client Hair Salon | Intermediate | SHBHCLS006 Solve complex colour problemsSHBHCLS003 Provide full and partial head highlighting treatmentsSHBXCCS008 Provide salon services to clientsSHBHCCS001 Plan hair services for special events | SHB30416 Certificate III in HairdressingSHB40216 Certificate IV in Hairdressing |
| Audit the barbershop sterilisation and sharps routine before a council inspection Barbershop | Intermediate | SHBHCUT012 Shave heads and facesSHBHCUT011 Design and maintain beards and moustachesSHBBINF002 Maintain infection control standardsSHBHCUT013 Provide men's general grooming servicesSHBXWHS003 Apply safe hygiene, health and work practices | SHB30516 Certificate III in Barbering |
| Run the September stocktake and update the hazardous chemicals register Retail and Stock | Intermediate | SHBBCCS004 Demonstrate retail skin care productsSHBBCCS005 Advise on beauty products and servicesSHBXWHS003 Apply safe hygiene, health and work practicesSHBXIND003 Comply with organisational requirements within a personal services environment | SHB20121 Certificate II in Retail CosmeticsSHB30121 Certificate III in Beauty Services |
| Write the skin needling procedure and run a new client consultation Beauty and Skin Clinic | Advanced | SHBXIND004 Develop skin therapy workplace policies and proceduresSHBBSKT001 Provide skin therapy consultationsSHBBSKT010 Provide skin needling treatmentsSHBBINF002 Maintain infection control standardsSHBBSSC003 Research and apply information on skin science in a skin therapy context | SHB50121 Diploma of Beauty TherapySHB60221 Advanced Diploma of Skin Therapy |
| Lead the South Yarra team through the spring campaign Salon Operations and Compliance | Advanced | SHBXPSM001 Lead teams in a personal services environmentSHBXPSM002 Manage treatment services and sales deliverySHBXPSM003 Promote a personal services businessSHBHIND003 Develop and expand a client baseSHBHTLS001 Provide technical leadership to hairdressing teams | SHB50216 Diploma of Salon ManagementSHB40216 Certificate IV in Hairdressing |
All 14 current qualifications in SHB
The business is written to suit the featured qualifications; the rest can be supported by adding scenarios, which CAQA can do on request.
| Code | Title | Level | Status here |
|---|---|---|---|
| SHB20121 | Certificate II in Retail Cosmetics | Certificate II | Featured here |
| SHB20216 | Certificate II in Salon Assistant | Certificate II | Featured here |
| SHB30121 | Certificate III in Beauty Services | Certificate III | Featured here |
| SHB30221 | Certificate III in Make-Up | Certificate III | Adaptable |
| SHB30321 | Certificate III in Nail Technology | Certificate III | Featured here |
| SHB30416 | Certificate III in Hairdressing | Certificate III | Featured here |
| SHB30516 | Certificate III in Barbering | Certificate III | Featured here |
| SHB40121 | Certificate IV in Beauty Therapy | Certificate IV | Featured here |
| SHB40216 | Certificate IV in Hairdressing | Certificate IV | Featured here |
| SHB50121 | Diploma of Beauty Therapy | Diploma | Featured here |
| SHB50216 | Diploma of Salon Management | Diploma | Featured here |
| SHB50321 | Diploma of Cosmetic Tattooing | Diploma | Adaptable |
| SHB60125 | Advanced Diploma of Intense Pulsed Light and Laser for Hair Reduction | Advanced Diploma | Adaptable |
| SHB60221 | Advanced Diploma of Skin Therapy | Advanced Diploma | Featured here |
Delivery and LMS compatibility
Hosted web application
Runs in any modern browser on desktop, tablet or phone. No installation, no plug-ins, no student accounts. Each package has its own address, for example bsb.caqa.com.
LMS ready
Link to the whole site, a scenario or a single document from Moodle, Canvas, aXcelerate, Cloud Assess, Blackboard or any LMS that can open a web link. A SCORM wrapper that launches the site and records completion can be supplied on request.
Privacy by design
Student entries stay in the student's browser (local storage). Nothing is sent to CAQA or to any server, so no personal information is collected and no accounts are needed. Students print or export their evidence for submission.
Accessibility and motion
Keyboard navigable, screen-reader labels on controls, reduced-motion support and a visible Motion toggle on every page.
Licensing and usage
RTO licence
Licensed to the RTO under the CAQA Resources licence agreement for use with its enrolled students and staff across all its campuses and delivery modes. Contact CAQA for pricing and reseller terms.
Intellectual property
All content, fictional entities, documents and software remain the intellectual property of CAQA. The RTO may print and adapt documents for its own delivery within the licence.
Branding and customisation
Branding
A private copy with the RTO's own business name, colours and logo can be produced on its own address.
Content
Extra documents, scenarios, systems and staff roles can be added, and existing ones adjusted to match the RTO's assessment tools, industry partners or state requirements.
Integration
Deep links per scenario and per document, optional SCORM launch package, and evidence summaries in a format that suits the RTO's assessment records.
Questions trainers ask
How do I use CAQA Luxe Hair and Beauty with my learners?
Pick a scenario that matches the unit you are assessing, give the learner the role, the inbox message and the documents listed, and let them work through the tasks using the systems on the site. The deliverables list tells you what to collect.
How do students sign in?
Students use the sign-in link on the site with the access details your RTO issues. Each student works in their own copy of the systems, so their records do not affect other students or your seed data.
Where are the records a student creates kept?
Every record a student adds or changes in the appointment book, client records, incident register, stock register or training matrix is saved to that student's workspace and can be exported by the trainer as evidence.
How do I reset the workplace for a new cohort?
Use the reset control in the trainer area to return all five systems to the seed records shown on the site. Student exports made before the reset are kept.
Can I change the business to suit my delivery?
Yes. Trainers can add their own inbox messages, notices and scenarios, and can upload extra documents to the library. The core policies and procedures stay in place so that scenarios keep working.
Can a learner complete practical hairdressing or beauty tasks here?
No. The site provides the workplace context, documents, records and consultation tasks. Practical services such as cutting, colour, waxing and skin treatments must still be observed in a real or simulated salon environment under your RTO's practical assessment arrangements.
Talk to CAQA
Pricing, reseller terms, matched assessment kits and private branded copies: info@caqa.com.au or 1800 266 160. Browse the full catalogue at caqaresources.com.au.