Simulated workplaceCAQA Luxe Hair and Beauty is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
SHBCAQA LuxeSimulated workplace
Simulated workplace
Staff directory

The people

Ten roles you will work with. Sign in as any of them to personalise the workspace. All people are fictional.

Every person here is fictional. Names, roles and biographies were invented by CAQA for the simulation and do not describe any real person.
DO

Danielle Okafor

General Manager
Executive · she/her

Danielle founded Luxe in 2007 as a four-chair salon and now leads strategy, site performance and the partnership with Ashgrove Dermatology.

MT

Marcus Tran

Salon Manager
Hair Salon · he/him

Marcus is a colour specialist who joined in 2014 and runs the South Yarra floor, the colour bar and the apprentice program.

JK

Jordan Kelleher

Head Barber
Barbershop · they/them

Jordan opened the Geelong barbershop in 2019 and is responsible for its sterilisation routine, walk-in flow and two barbering apprentices.

PD

Priyanka Desai

Clinic Manager
Beauty and Skin Clinic · she/her

Priyanka is a diploma qualified beauty and skin therapist who has managed the clinic since 2017 and writes its treatment protocols.

SM

Sofia Marchetti

Client Services Coordinator
Reception and Client Services · she/her

Sofia has run reception across the three sites for six years and owns the appointment book, deposits and the complaints log.

LW

Liam Whitford

Retail and Stock Coordinator
Retail and Stock · he/him

Liam moved from a professional haircare distributor in 2021 and manages ordering, stocktakes, expiry rotation and the chemicals register.

HB

Hannah Blackwood

Operations and Compliance Manager
Salon Operations and Compliance · she/her

Hannah joined in 2016 from a hospital sterilisation unit and leads rosters, training records, audits and incident investigations.

AN

Aiden Nakamura

Senior Stylist and Educator
Hair Salon · he/him

Aiden has been on the South Yarra floor for eight years, specialises in creative cutting and supervises students on the Richmond training floor.

CB

Chloe Bennett

Beauty Therapist
Beauty and Skin Clinic · she/her

Chloe delivers waxing, lash and brow and facial treatments, joined in 2023 and is training in skin needling and light-based treatments.

TM

Tahlia Morgan

Salon Assistant and Apprentice
Reception and Client Services · she/her

Tahlia started as a salon assistant in 2025, covers reception and the basin area, and is completing her hairdressing apprenticeship.