- Appointment Book8
- Client Records and Consultation Cards8
- WHS and Infection Control Incident Register8
- Stock and Product Register8
Look good, feel better
CAQA Luxe Hair and Beauty is a multi-site personal services business offering hairdressing, barbering, beauty therapy, skin treatments, nails and make-up to clients across Melbourne and Geelong.
CAQA Luxe Hair and Beauty, hair salon, barbering and beauty clinic
CAQA Luxe Hair and Beauty is a multi-site personal services business offering hairdressing, barbering, beauty therapy, skin treatments, nails and make-up to clients across Melbourne and Geelong. The flagship South Yarra site combines a twelve-chair salon with a six-room beauty and skin clinic. The Geelong site runs a traditional barbershop alongside an express cut and colour salon aimed at commuters and students. Luxe serves walk-in clients, regular colour clients, bridal and event parties, corporate grooming accounts and referral clients from a partnering dermatology practice. Its retail counters carry professional haircare, skincare and cosmetic ranges that sit behind every service the team delivers.
The business is organised into six departments: the hair salon, the barbershop, the beauty and skin clinic, reception and client services, retail and stock, and salon operations and compliance. Sites open six days a week from 8:30 am, with late trading on Thursday and Friday evenings until 8:00 pm. Stylists and therapists work rotating rosters built around a Tuesday to Saturday core, and the Richmond training salon runs supervised apprentice and student floors on Wednesdays and Saturdays. Each site has a floor leader responsible for the daily run sheet, the appointment book, stock counts and end-of-day reconciliation.
Safety first
Every service starts with a consultation, a clean station and the right protective equipment, without exception.
Craft
Stylists, barbers and therapists keep learning, share techniques and take pride in precise, repeatable work.
Respect
Clients and colleagues are treated with courtesy, privacy and honesty, whatever the service or the price point.
Consistency
A client gets the same standard of welcome, service and aftercare at any Luxe site and from any team member.
Services and operations
To deliver safe, confident and personal hair and beauty services that leave every client looking good and feeling better.
Cutting and styling
Precision cuts, blow-dry finishes, long hair up-styles and event styling for women, men and children, planned from a full consultation and recorded on the client card.
Colour and lightening
Full and partial head foils, on-scalp bleach, toning, colour correction and chemical reformation, delivered by colour specialists under the patch test and chemical handling procedures.
Barbering and grooming
Classic and contemporary men's cuts, beard design, hot towel shaves and general grooming services in the Geelong barbershop, using sterilised or single-use blades every time.
Skin and facial treatments
Skin consultations, specialised facials, superficial peels, micro-dermabrasion, skin needling and light-based treatments delivered by qualified therapists under clinic protocols and consent forms.
Waxing, lash and brow
Face and body waxing, lash lifts, lash extensions, brow shaping and tinting, with a patch test for every new tint client and documented aftercare.
Nails and make-up
Manicure, pedicare, gel and acrylic enhancements, nail art, and make-up for events, photography and bridal parties, booked as individual or group appointments.
Six departments, one workplace
Each department has a purpose, a lead, responsibilities, performance measures and the systems it works in. Students are placed in a department by their scenario.
Hair Salon
Delivers cutting, styling, colour, lightening and chemical reformation services at South Yarra and Richmond. Runs the colour bar, ...
Visit departmentBarbershop
Runs the Geelong barbershop and express salon, offering men's cuts, beard design, shaves and grooming. Owns the sharps and sterili...
Visit departmentBeauty and Skin Clinic
Provides skin consultations, facials, peels, needling, waxing, lash and brow, nails and make-up in the six-room South Yarra clinic...
Visit departmentReception and Client Services
Greets and prepares clients, manages the appointment book across all sites, handles payments, gift vouchers and deposits, and reso...
Visit departmentRetail and Stock
Manages the retail counters, professional stock, colour and chemical supplies, and the hazardous chemicals register across the thr...
Visit departmentSalon Operations and Compliance
Owns rosters, training records, WHS, infection control audits, council registration and the controlled document library. Runs the ...
Visit departmentWorking systems with real records
Every system is live in your browser: create, update, search, move cards on a board and export what you did. Reset returns the seed data at any time.
Appointment Book
The bookings diary for all three sites, showing client, service, staff member, deposit and attendance status.
8 recordsClient Records and Consultation Cards
The client card for every Luxe client holding consultation notes, patch test results, formulas, consent and reactions.
8 recordsWHS and Infection Control Incident Register
The register of injuries, chemical reactions, needle sticks, near misses, hazards, steriliser faults and waste movements across all sites.
8 recordsStock and Product Register
Professional and retail stock lines across the three sites with hazardous flag, quantity on hand, reorder point and safety data sheet date.
8 recordsRoster and Training Matrix
Staff roster assignments and training status for induction, infection control, chemical handling, first aid and product training.
8 recordsInbox
8 work requests from managers and colleagues, each linked to a scenario or a document.
Open inboxEight workplace scenarios
Sign in as a role, read the brief, work through the tasks using the documents and systems, then print an evidence summary for your assessor.
Open the salon and run the front desk
You are the Salon Assistant covering reception at South Yarra.
Open scenario Entry 2 to 3 hoursSet up the basin area and colour bar for a heavy colour day
You are the Salon Assistant and Apprentice on the South Yarra floor.
Open scenario Intermediate 2 to 3 hoursRespond to a skin reaction after a waxing service
You are the Beauty Therapist on duty in the South Yarra clinic.
Open scenario Intermediate 2 to 3 hoursPlan a colour correction for a walk-in client
You are a Stylist on the South Yarra floor working with the Senior Stylist.
Open scenario Intermediate 3 to 4 hoursAudit the barbershop sterilisation and sharps routine before a council inspection
You are a Barber at the Geelong barbershop reporting to the Head Barber.
Open scenario Intermediate 3 to 4 hoursRun the September stocktake and update the hazardous chemicals register
You are the Retail and Stock Assistant working with the Retail and Stock Coordinator.
Open scenario Advanced 4 to 5 hoursWrite the skin needling procedure and run a new client consultation
You are the Senior Skin Therapist in the South Yarra clinic.
Open scenario Advanced 4 to 5 hoursLead the South Yarra team through the spring campaign
You are the Salon Manager at South Yarra.
Open scenarioNotice board All notices
- Safety Steriliser at Richmond out of service
8 September 2026 - Compliance Council inspection, Geelong barbershop
10 September 2026 - Event Spring campaign launches 1 October
9 September 2026
Coming up Calendar
- 15/09South Yarra opening cover and float check
8:00 am, South Yarra reception - 16/09Skin needling consultation, new client
11:00 am, Clinic room 3, South Yarra - 18/09September stocktake, colour bar and dispensary
5:30 pm, South Yarra colour bar - 21/09Leadership meeting, spring campaign pack
9:30 am, Head office, Richmond
Mapped to the Hairdressing and Beauty Services Training Package
Every scenario lists the current units of competency and qualifications it supports, with assessor notes and a printable evidence summary. Use it with your own assessment tools or ask CAQA for a matched kit.