Simulated workplaceCAQA Luxe Hair and Beauty is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
SHBCAQA LuxeSimulated workplace
Simulated workplace
Scenario · Hair Salon

Set up the basin area and colour bar for a heavy colour day

You are the Salon Assistant and Apprentice on the South Yarra floor.

Entry2 to 3 hours7 tasks
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Home/Scenarios/Set up the basin area and colour bar for a heavy colour day
The situation

What has happened

Wednesday 16 September is the busiest colour day of the month at South Yarra, with six foil services and two on-scalp bleaches booked before lunch. The Salon Manager will be mixing at the colour bar from 8:30 am and needs the basins, towels, gowns, treatment products and the colour bar ready and hygienic before the first client arrives. He also needs you to shampoo, treat and prepare his first two clients while he is mixing. A recent hazard entry in the incident register found peroxide and bleach powder stored on the same shelf, and the stock register shows bleach powder close to its reorder point.

Your brief. Prepare and sanitise the basin area and colour bar to the chemical handling and infection control standards, deliver two shampoo and treatment services safely, check stock and storage, and report what you find.
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Tasks

Deliverables

  • Completed basin and colour bar set-up checklist
  • Stock register updates for colour and developer lines
  • Incident register review note on the storage hazard
  • Written report to the Salon Manager

Documents to use

Systems to use

Stock and Product Register

Professional and retail stock lines across the three sites with hazardous flag, quantity on hand, reorder point and safety data sheet date.

WHS and Infection Control Incident Register

The register of injuries, chemical reactions, needle sticks, near misses, hazards, steriliser faults and waste movements across all sites.

Appointment Book

The bookings diary for all three sites, showing client, service, staff member, deposit and attendance status.

Client Records and Consultation Cards

The client card for every Luxe client holding consultation notes, patch test results, formulas, consent and reactions.

For trainers and assessors

Units of competency

Current on training.gov.au for the Hairdressing and Beauty Services Training Package as at 10 September 2026.

SHBHBAS001Provide shampoo and basin services
SHBHIND001Maintain and organise tools, equipment and work areas
SHBXWHS003Apply safe hygiene, health and work practices
SHBXCCS008Provide salon services to clients

Qualifications

SHB20216Certificate II in Salon Assistant
SHB30416Certificate III in Hairdressing
Assessor notes

What to look for

Evidence guide

Evidence must show the student can identify the storage rule for peroxide and bleach, use the right protective equipment, disinfect non-critical items between clients and read a client card before a basin service. Check the stock register updates are accurate and the report separates what was corrected from what was escalated. Observe basin technique and client comfort checks where the assessment is live.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.