Simulated workplaceCAQA Luxe Hair and Beauty is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
SHBCAQA LuxeSimulated workplace
Simulated workplace
Scenario · Reception and Client Services

Open the salon and run the front desk

You are the Salon Assistant covering reception at South Yarra.

Entry2 to 3 hours7 tasks
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The situation

What has happened

It is Tuesday 15 September and the Client Services Coordinator is at the Geelong site. You are opening South Yarra alone for the first hour and running the front desk until 1:00 pm. The appointment book shows a foils client at 9:00 am who has a patch test on file, a brow tint client who is a new client with a pending patch test, a restyle client who needs a consultation before the stylist arrives, and a bridal party enquiry expected by phone. The float has to be counted and signed, the opening checklist completed, and every client greeted, gowned and prepared before their stylist or therapist is ready.

Your brief. Open the site to procedure, prepare and record the morning clients, take a bridal enquiry booking with a deposit, and hand over a signed opening checklist and an accurate appointment book at 1:00 pm.
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Tasks

Deliverables

  • Completed opening checklist with float count and signature
  • Updated Appointment Book entries for the morning clients and the new bridal booking
  • Handover note to the Client Services Coordinator
  • Any incident register entry created

Documents to use

Systems to use

Appointment Book

The bookings diary for all three sites, showing client, service, staff member, deposit and attendance status.

Client Records and Consultation Cards

The client card for every Luxe client holding consultation notes, patch test results, formulas, consent and reactions.

WHS and Infection Control Incident Register

The register of injuries, chemical reactions, needle sticks, near misses, hazards, steriliser faults and waste movements across all sites.

For trainers and assessors

Units of competency

Current on training.gov.au for the Hairdressing and Beauty Services Training Package as at 10 September 2026.

SHBXCCS009Greet and prepare clients for salon services
SHBXCCS007Conduct salon financial transactions
SHBXIND003Comply with organisational requirements within a personal services environment
SHBXIND005Communicate as part of a salon team

Qualifications

SHB20216Certificate II in Salon Assistant
SHB30416Certificate III in Hairdressing
Assessor notes

What to look for

Evidence guide

Look for the opening steps completed in the sequence set by the procedure, an accurate float record, correct status changes in the appointment book, and evidence the student identified the pending patch test before the tint service. The handover note must be factual and the deposit booking must follow the privacy policy on capturing client details. Observe the greeting and gowning if the assessment is run live.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.