Simulated workplaceCAQA Luxe Hair and Beauty is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
SHBCAQA LuxeSimulated workplace
Simulated workplace
Scenario · Salon Operations and Compliance

Lead the South Yarra team through the spring campaign

You are the Salon Manager at South Yarra.

Advanced4 to 5 hours8 tasks
Start the tasksAll scenarios
Home/Scenarios/Lead the South Yarra team through the spring campaign
The situation

What has happened

The spring campaign runs from 1 October to 30 November with a gloss and treatment offer, a skin program bundle and a bridal styling push. The General Manager wants a roster that covers Thursday and Friday late trading and Saturday bridal bookings without breaching the award, a promotion plan for the campaign services and retail range, individual targets for each stylist and therapist, and a plan for supervising the two apprentices. The Roster and Training Matrix shows one first aid certificate overdue and a safety induction due for renewal, and nobody can be rostered onto chemical services without a current chemical handling record.

Your brief. Produce a campaign pack for the leadership meeting on 21 September containing a compliant roster, a promotion plan, individual targets, a training and supervision plan and a team meeting agenda, using the roster and training data and the retail range.
Read the work request in your inbox
Tasks

Deliverables

  • Six-week roster with training checks
  • Promotion plan for the campaign
  • Individual targets sheet
  • Team meeting agenda and minutes skeleton
  • One-page summary for the General Manager

Documents to use

Systems to use

Roster and Training Matrix

Staff roster assignments and training status for induction, infection control, chemical handling, first aid and product training.

Stock and Product Register

Professional and retail stock lines across the three sites with hazardous flag, quantity on hand, reorder point and safety data sheet date.

Appointment Book

The bookings diary for all three sites, showing client, service, staff member, deposit and attendance status.

Client Records and Consultation Cards

The client card for every Luxe client holding consultation notes, patch test results, formulas, consent and reactions.

For trainers and assessors

Units of competency

Current on training.gov.au for the Hairdressing and Beauty Services Training Package as at 10 September 2026.

SHBXPSM001Lead teams in a personal services environment
SHBXPSM002Manage treatment services and sales delivery
SHBXPSM003Promote a personal services business
SHBHIND003Develop and expand a client base
SHBHTLS001Provide technical leadership to hairdressing teams

Qualifications

SHB50216Diploma of Salon Management
SHB40216Certificate IV in Hairdressing
Assessor notes

What to look for

Evidence guide

The roster must respect training status, late trading and award constraints, and the student must show how they checked each. Targets must be realistic and derived from the KPIs given. The promotion plan must comply with the privacy policy on marketing consent. Look for a coherent pack with clear decisions, owners and dates, and for the apprentice supervision plan to be specific rather than general.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.