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Simulated workplace
Scenario · Beauty and Skin Clinic

Respond to a skin reaction after a waxing service

You are the Beauty Therapist on duty in the South Yarra clinic.

Intermediate2 to 3 hours7 tasks
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The situation

What has happened

A client who had a full leg wax on Thursday 3 September has telephoned the clinic on Friday morning to say her shins are red, bumpy and hot to the touch. The Clinic Manager wants the matter handled today and documented properly. The client card shows the wax product used, the consultation notes and whether medications, recent sun exposure or exfoliating products were discussed. The clinic follows a written reaction pathway and every reaction must be reported on the Incident and Hazard Report Form and entered in the register. The Clinic Manager also wants to know whether the consultation missed anything and what the clinic will change.

Your brief. Call the client, give correct aftercare advice within your scope, document the reaction on the form and in the register, review the client card and consultation, and write a short summary for the Clinic Manager with a recommendation.
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Tasks

Deliverables

  • Completed Incident and Hazard Report Form
  • Incident register entry and updated client card
  • Documented client call script and outcome
  • One-page summary with recommendation

Documents to use

Systems to use

Client Records and Consultation Cards

The client card for every Luxe client holding consultation notes, patch test results, formulas, consent and reactions.

WHS and Infection Control Incident Register

The register of injuries, chemical reactions, needle sticks, near misses, hazards, steriliser faults and waste movements across all sites.

Appointment Book

The bookings diary for all three sites, showing client, service, staff member, deposit and attendance status.

For trainers and assessors

Units of competency

Current on training.gov.au for the Hairdressing and Beauty Services Training Package as at 10 September 2026.

SHBBHRS010Provide waxing services
SHBBINF002Maintain infection control standards
SHBXWHS003Apply safe hygiene, health and work practices
SHBBCCS005Advise on beauty products and services

Qualifications

SHB30121Certificate III in Beauty Services
SHB40121Certificate IV in Beauty Therapy
Assessor notes

What to look for

Evidence guide

Check that the student stays within scope, advising aftercare and medical referral rather than diagnosing, and that the incident form is factual and complete on the day. The client card must be flagged correctly. Look for a credible consultation gap identified from the record and a practical change proposed. The summary must be plain, accurate and free of blame.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.