Simulated workplaceCAQA Luxe Hair and Beauty is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
SHBCAQA LuxeSimulated workplace
Simulated workplace
Department

Salon Operations and Compliance

Owns rosters, training records, WHS, infection control audits, council registration and the controlled document library. Runs the monthly compliance walk, investigates incidents and supports the site leaders with recruitment, induction and performance conversations.

Operations and Compliance Manager4 staff
Home/Departments/Salon Operations and Compliance
Responsibilities

What the team is accountable for

  • Build and publish rosters under the award
  • Maintain the training matrix and induction records
  • Lead monthly infection control and WHS audits
  • Investigate incidents and close corrective actions
  • Control policies, procedures and forms
Performance measures

How we know it is working

88%
Audit actions closed on time
100%
Staff with current induction
0 this year
Lost time injuries
People

Who works here

HB

Hannah Blackwood

Operations and Compliance Manager

Hannah joined in 2016 from a hospital sterilisation unit and leads rosters, training records, audits and incident investigations.