Simulated workplaceCAQA Luxe Hair and Beauty is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
SHBCAQA LuxeSimulated workplace
Simulated workplace
Scenario · Hair Salon

Plan a colour correction for a walk-in client

You are a Stylist on the South Yarra floor working with the Senior Stylist.

Intermediate2 to 3 hours7 tasks
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Home/Scenarios/Plan a colour correction for a walk-in client
The situation

What has happened

A walk-in client has arrived on Wednesday 9 September with a home box colour that has gone patchy and orange over previous highlights. She wants to be a clean blonde for a wedding on 3 October and is prepared to come in more than once. The Senior Stylist has completed the consultation and a strand test result is on her card. The client's patch test for the planned oxidative range is not yet on file. The client is waiting for a plan by 3:00 pm covering what can be done today, what has to wait, the home care she must use, and the cost of each visit.

Your brief. Analyse the colour problem from the consultation and strand test, build a multi-visit treatment plan using the template, book the visits, arrange a patch test and present the plan and pricing to the client and the Senior Stylist.
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Tasks

Deliverables

  • Completed treatment plan with visit-by-visit pricing
  • Appointment Book entries for the patch test and each visit
  • Updated client card with consultation summary and agreement
  • Stock register flags for products needed

Documents to use

Systems to use

Client Records and Consultation Cards

The client card for every Luxe client holding consultation notes, patch test results, formulas, consent and reactions.

Appointment Book

The bookings diary for all three sites, showing client, service, staff member, deposit and attendance status.

Stock and Product Register

Professional and retail stock lines across the three sites with hazardous flag, quantity on hand, reorder point and safety data sheet date.

For trainers and assessors

Units of competency

Current on training.gov.au for the Hairdressing and Beauty Services Training Package as at 10 September 2026.

SHBHCLS006Solve complex colour problems
SHBHCLS003Provide full and partial head highlighting treatments
SHBXCCS008Provide salon services to clients
SHBHCCS001Plan hair services for special events

Qualifications

SHB30416Certificate III in Hairdressing
SHB40216Certificate IV in Hairdressing
Assessor notes

What to look for

Evidence guide

The plan must show sound colour theory: a staged lift, toning and treatment sequence with realistic timing and a patch test before the first oxidative service. Check the student sequenced the bookings correctly relative to the 48 hour patch test rule and the wedding date, priced each visit, and recorded home care. The client explanation must be plain and honest about what is achievable.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.