Simulated workplaceCAQA Luxe Hair and Beauty is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
SHBCAQA LuxeSimulated workplace
Simulated workplace
Scenario · Beauty and Skin Clinic

Write the skin needling procedure and run a new client consultation

You are the Senior Skin Therapist in the South Yarra clinic.

Advanced4 to 5 hours7 tasks
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The situation

What has happened

Skin needling becomes a standard clinic service from 1 October and there is no written procedure. The Operations and Compliance Manager wants a controlled document in the Luxe format that sits under the Infection Control Policy, the Client Consultation and Consent Policy and the Instrument Cleaning, Sterilisation and Sharps Procedure. It must cover contraindications, consent, single-use cartridge handling, treatment parameters, aftercare and reaction management. To test it, a new skin client is booked with the Clinic Manager on 16 September for a full consultation, and an existing client is on visit two of a three-visit needling program with consent to be re-signed.

Your brief. Draft the skin needling procedure in controlled document style, then conduct and record a full skin consultation and consent for the new client, and update the existing client's program record, so the procedure is tested against real cases.
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Tasks

Deliverables

  • Draft Skin Needling Procedure in controlled document format
  • Completed consultation and consent record for the new client
  • Treatment plan or documented alternative
  • Updated record for the existing program client
  • Cover note with changes from testing

Documents to use

Systems to use

Client Records and Consultation Cards

The client card for every Luxe client holding consultation notes, patch test results, formulas, consent and reactions.

Appointment Book

The bookings diary for all three sites, showing client, service, staff member, deposit and attendance status.

Stock and Product Register

Professional and retail stock lines across the three sites with hazardous flag, quantity on hand, reorder point and safety data sheet date.

WHS and Infection Control Incident Register

The register of injuries, chemical reactions, needle sticks, near misses, hazards, steriliser faults and waste movements across all sites.

For trainers and assessors

Units of competency

Current on training.gov.au for the Hairdressing and Beauty Services Training Package as at 10 September 2026.

SHBXIND004Develop skin therapy workplace policies and procedures
SHBBSKT001Provide skin therapy consultations
SHBBSKT010Provide skin needling treatments
SHBBINF002Maintain infection control standards
SHBBSSC003Research and apply information on skin science in a skin therapy context

Qualifications

SHB50121Diploma of Beauty Therapy
SHB60221Advanced Diploma of Skin Therapy
Assessor notes

What to look for

Evidence guide

The procedure must read as a controlled document with clear obligations, correct infection control for skin penetration, single-use cartridges, and a reaction pathway that references the incident register. The consultation record must show a complete health screen and informed consent obtained on the day. Look for judgement in deciding suitability and for genuine changes to the draft arising from the test case.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.