Simulated workplaceCAQA Luxe Hair and Beauty is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
SHBCAQA LuxeSimulated workplace
Simulated workplace
Department

Beauty and Skin Clinic

Provides skin consultations, facials, peels, needling, waxing, lash and brow, nails and make-up in the six-room South Yarra clinic. Holds the consent, contraindication and aftercare pathway for every treatment and manages skin penetration compliance.

Clinic Manager8 staff
Home/Departments/Beauty and Skin Clinic
Responsibilities

What the team is accountable for

  • Conduct skin consultations and screen contraindications
  • Deliver treatments to the written protocol
  • Obtain informed consent before every treatment
  • Manage skin penetration hygiene and sharps
  • Provide written aftercare and follow-up calls
Performance measures

How we know it is working

100%
Consent forms on file
2 this quarter
Treatment reactions reported
71%
Client retention
People

Who works here

PD

Priyanka Desai

Clinic Manager

Priyanka is a diploma qualified beauty and skin therapist who has managed the clinic since 2017 and writes its treatment protocols.

CB

Chloe Bennett

Beauty Therapist

Chloe delivers waxing, lash and brow and facial treatments, joined in 2023 and is training in skin needling and light-based treatments.