Simulated workplaceCAQA Luxe Hair and Beauty is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
SHBCAQA LuxeSimulated workplace
Simulated workplace
Department

Hair Salon

Delivers cutting, styling, colour, lightening and chemical reformation services at South Yarra and Richmond. Runs the colour bar, manages patch testing and chemical mixing, and supervises apprentices and students on the training floor.

Salon Manager12 staff
Home/Departments/Hair Salon
Responsibilities

What the team is accountable for

  • Consult, cut, colour and style clients to the agreed plan
  • Run the colour bar and mixing records safely
  • Patch test every new chemical and tint client
  • Supervise apprentices and training floor students
  • Record every service on the client card
Performance measures

How we know it is working

68%
Rebooking rate
under 1.5%
Redo services
100%
Colour client patch tests on file
People

Who works here

MT

Marcus Tran

Salon Manager

Marcus is a colour specialist who joined in 2014 and runs the South Yarra floor, the colour bar and the apprentice program.

AN

Aiden Nakamura

Senior Stylist and Educator

Aiden has been on the South Yarra floor for eight years, specialises in creative cutting and supervises students on the Richmond training floor.